Deleting your data
Last updated 21 August 2026
This page explains how to have data removed from DSS WhatsApp, operated by Dynamic Software Solution, Karachi, Pakistan. Whichever route applies to you, we confirm in writing once it is done.
If you are a customer
You have three options, depending on how much you want removed.
- Delete individual contacts or conversations — in the app, open the record and choose delete. It is removed immediately, along with its messages and media.
- Disconnect a WhatsApp number — Settings → Numbers → Disconnect. The stored access token is destroyed at once and we stop receiving that number’s webhooks.
- Close your account entirely — Settings → Organization → Delete organization. This removes contacts, conversations, messages, media, templates, campaigns, flows and team memberships.
If you cannot reach the app, email faisal@dynamicsoft.biz from the address on the account, with the subject “Delete my data”. We verify the request comes from an account owner and complete it within 30 days.
If a business messaged you through this platform
Your data was uploaded by that business and belongs to them, so ask them first — they can delete you immediately and they hold the record of how they obtained your consent.
If they do not respond, email faisal@dynamicsoft.biz with the phone number that was messaged and the name of the business, if you know it. We will pass the request on and, where the law requires us to act directly, remove your data ourselves.
What happens, and when
| Data | Timing |
|---|---|
| Contacts, conversations, messages, media | Deleted immediately on request. |
| WhatsApp access tokens | Destroyed immediately when a number is disconnected or the account is closed. |
| Account and organization records | Held for 30 days after closure so an accidental deletion can be undone, then removed. |
| Encrypted backups | Deleted data ages out as backups rotate — no more than 90 days. |
| Billing and invoice records | Retained as long as tax and accounting law requires, even after closure. This is a legal obligation we cannot waive. |
| Audit records of deletion | We keep a record that a deletion happened, and when. It contains no message or contact content. |
Messages already delivered
Deleting data here does not remove messages from anyone’s WhatsApp app. Once delivered, a message sits on the sender’s and recipient’s devices and on Meta’s systems, governed by WhatsApp’s own policies. We can only delete our copy.
Contact
faisal@dynamicsoft.biz — Dynamic Software Solution, Karachi, Pakistan.